Shipping & Return Policy

Shipping

Thank you for visiting Annabis Caribbean. We currently serve Puerto Rico and the USVI. Soon we will be serving additional Caribbean markets. For orders on other international markets, please check for your local distributor by clicking the ‘Where in the World‘ link at the top of the page.

Items sold will be shipped via USPS and would be delivered between 3-7 business days. In case delivery of the items is delayed or not delivered please contact us at customerservice@annabiscaribbean.com . We aim to ship and process orders within 1-2 working days. In some instances, products could take more time to be processed depending on volume and other circumstances. If we encounter any of the issues as described before, the customer will be contacted by the customer service department to provide status and resolution in case one is needed. Once orders have been dispatched tracking information will be sent to the customer via email.

Items shown on the website are available and on stock, but in case an item is not available to be dispatched we will contact the customer to inform the situation and determine whether a refund or a product substitution will be issued.

Shipping cost is $5 USD for orders to Puerto Rico and USVI via USPS. Orders over a total value of $50 USD qualify for Free shipping via USPS.

Returns

Understanding that sometimes orders could encounter issues, we work to ensure customer satisfaction and provide rapid resolve to the claim. In case you need to file a complaint please contact us within seven (7) days of receiving the order.

Damaged Products? 

  • Contact customer service at customerservice@annabiscaribbean.com within seven (7) days of receiving your order.
  • Please provide: Customer Information, Order Number, Product Description, Product Problem, Photos of the Product and a brief description of the issue.
  • Once we have received the information, we will evaluate the claim and our customer department will get in contact via email to help solve the matter.
  • Damaged packaging and carrier mishandling will not be considered as damaged goods. In case this is the issue please contact the customer service department.
  • In case a refund needs to be issued, the shipping cost is not refundable.
  • In case products need to be substituted due to our error, Annabis Caribbean will substitute the product or a credit will be issued for the value of the merchandise, but shipping costs will NOT be refunded and a new charge of $5 USD for shipping could be billed to the customer.
  • In case products need to be returned, customer has seven (7) days after receiving the return mailing label. The customer is responsible of the product until it reaches our facilities.

Not satisfied with the product or wrong product was purchased?

  • Contact customer service at customerservice@annabiscaribbean.com within seven (7) days of receiving your order.
  • Please provide: Customer Information, Order Number, Product Description, Product Problem, Photos of the Product and a brief description of the issue.
  • Annabis Products are for personal use and for them to qualify to be returned they need to be in the original packaging, sealed and unused. Products that have been used or are not in their original format or form do not qualify for a refund.
  • Products that have been purchased by error may qualify for a return with a credit for future orders. In order to qualify, products need to be return in the original form and unused. Once products have been returned, our customer service department will evaluate then and determine if a refund can be issued. A return label will be issued to customer and sent via email.
  • In case a refunds or credits need to be issued, the shipping cost is not refundable.
  • Incase products need to be substituted, a credit will be issued for the value of the merchandise, but shipping costs will NOT be refunded and a new charge of $5 USD for shipping will be billed to the customer.
  • Products need to be returned within seven (7) days of receiving the return mailing label. The customer is responsible of the product until it reaches our facilities. 

Returns, Refunds and Changes will NOT be accepted for:

  • Product that have been used.
  • Properly dispatched products.
  • Wrong or incomplete addresses entered by the customer.
  • Promotional or clearance items.

For additional information regarding orders, payment methods, shippings and any other inquiries, please visit or Privacy Policy.