Terms and Conditions of Use



Welcome to www.annabiscaribbean.com. Your use of this website constitutes your acceptance to follow and be bound by the Terms and Conditions (hereinafter, “Conditions”), Privacy Policy, Shipping & Returns Policy and any further policies or terms that govern the use of this website. Use of this website is further subject to the additional terms, disclaimers, caveats and notices that may appear elsewhere on this Website. We ask you to carefully read these Conditions, our Privacy Policy, Shipping & Returns Policy and Cookies Policy before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Privacy Policy and Cookies, so if you do not agree with all the Conditions you should not use this website.

These Conditions could be modified at any moment and it is your responsibility to read them periodically, since the conditions in force at the time of execution of each Contract (as defined below) or in the absence of this, at the time of use of the website will be those that are applicable. If you have any questions related to the Conditions or any other Policy, you can contact us through our contact form or by sending an email to info@annabiscaribbean.com

Our data

The information provided on the Site, including logos, names, designs, trademarks and others are the property of Annabis s.r.o. and Annabis Caribbean (hereinafter, the “Companies”) and thus are not intended for distribution to or use by any person or entity in any jurisdiction or country without written consent by the Companies. The purchase of products on this website is intended for countries where the purchase of such products is allowed, and the purchaser is fully responsible of ensuring that the purchase of such products is legal in their country. Any import duties or licenses are the solely responsibility of the purchaser. The Companies are not responsible of purchases made to such countries. If you do not agree with these terms, please abstain from making any purchases.
This website is written in English and the Companies are not responsible for any language misinterpretation due to the use of any translation service or application. In case of any discrepancies, the English version of this website and its Policies will prevail.

Your data and your visits to this website

The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

Use of our website

By using this website and placing orders through it, you agree to:
i. Make use of this website only to make legally valid inquiries or orders.
ii. Do not place any false or fraudulent order. If it could reasonably be considered that
an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
iii. Provide us with your email address, postal address and / or other contact information
truthfully and accurately. Likewise, you agree that we may use said information to
contact you if necessary.
If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
As a new customer, you can search and buy products on our website. To make a purchase, you will be asked to provide us with contact details, delivery address and payment information to complete your order. The Companies will never disclose or sell your data to third parties or organizations that we believe may interest or benefit you, unless you tell us otherwise.
Your username will be your valid email address and you will be asked to provide a login password and confirm your details. You will be responsible for all actions carried out with this username, either by you or by anyone else. It is your responsibility to keep your username and password safe. You must not disclose or transfer your username to anyone without your password, and you must inform us immediately if you become aware of any unauthorized use of your username or password.
You guarantee, certify and undertake that any information you have provided us at the time of registering as a user must be up-to-date, true and accurate in all respects, while accepting that it is your responsibility to notify us of any changes to such information. You can communicate any changes to us by email to info@annabiscaribbean.com.
iv. You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
v. You will not use the Site for any illegal or unauthorized purpose.
vi. Your use of the Site will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

Service availability

The products offered through this website are only available for shipment to Puerto Rico and the USVI. Annabis Caribbean has the rights to sell to the Caribbean market and will be serving it in the near future. For any inquiries please contact us at info@annabiscaribbean.com

Description and information of our products

Annabis products are manufactured following the highest standards in the European Union. Our products are intended to be used as recommended by the manufacturer for use / application as indicated on each product. This information is a recommendation provided by the manufacturer; it does not respond to the treatment of any specific ailment nor does it respond to the treatment of any disease. Any information or recommendation on this website should never replace the opinion of a medical professional. If you have any questions or queries about a pathology or tolerance to any substance, consult your doctor.

The complete INCIs (International Nomenclature of Cosmetic Ingredients) are found on each product page available in the store. The INCIs that can be found broken down in the informative catalog web, are the main natural active principles that the product has. Annabis Caribbean is not responsible for any error in the transcription of these INCIs and the information indicated on the product packaging will always prevail.


To place an order, you must follow our online purchase procedures. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) will be formalized only when we send you the “Order Confirmation”.

Acceptance of orders

The orders you place are an offer to buy that we will accept; We never allow an item listed for sale to be out of stock and available for immediate shipment from our distribution center. But in the unlikely event that you have purchased an item that is not in stock, we will contact you and offer you an alternative or a full refund; For this reason we inform you that all the items displayed for sale are subject to the availability of stock. The contract of sale of the articles will not be formalized until the delivery of the articles at the address that you provide us. We reserve the right to treat ordered items as separate orders. We reserve the right to limit the number of products per order and to ship products in separate shipments if needed. For questions regarding shipping please refer to our Shipping Policy.

Availability of products

All product orders are subject to availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products or to make adjustments to the order. We will contact the customer to determine the proper action.

Shipping Policy

Items sold will be shipped via USPS and would be delivered between 3-7 business days. In case delivery of the items is delayed or not delivered please contact us at customerservice@annabiscaribbean.com . We aim to ship and process orders within 1-2 working days. In some instances, products could take more time to be processed depending on volume and other circumstances. If we encounter any of the issues as described before, the customer will be contacted by the customer service department to provide status and resolution in case one is needed. Once orders have been dispatched tracking information will be sent to the customer via email. For questions regarding shipping please refer to our Shipping Policy.

Price and payment

The price of the products or services will be the one stipulated at all times on our website, except in the case of a manifest error. Although we try to ensure that all prices on the page are correct, errors can occur. If we discover an error in the price of any of the products or services that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts paid will be fully refunded.
We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent you the Order Confirmation) if the error in the price is obvious and unambiguous and could have been reasonably recognized by you as an incorrect price.
The prices on the website do NOT include state tax, and also exclude shipping costs, which will be added to the total amount due as set out in our Shipping Policy.
Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation.
Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. In addition, if you are a registered user, you have a detail of all the orders made in the My Account section. We use PayPal as our checkout option, and you will be subject to PayPal regulations. The collection, storage and transmission of personal information through the website is done in an encrypted way through the use of the SSL security protocol, an encryption system that confers total security in the transmission of data.

Applicable promotions and offers

We, from time to time, run promotions and special offers. Those offers and promotions will be subject to specific rules that will determine the type of promotion or offer. We reserve the right to change those promotions or have them available for a specific time or period or while specified supplies last. Each offer or promotion will have clear rules and guidelines. In case there are wording issues or faults in any of the promotions on any of the social media platforms. The official rules stated on this website will be the ones that apply. The final price of an order will be the final sales price after all discounts or offers have been applied.

Buy as a guest

This website also allows the purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is completed, you will be offered the possibility of registering as a user or continuing as an unregistered user.

Return Policy

Understanding that sometimes orders could encounter issues, we work to ensure customer satisfaction and provide rapid resolve to the claim. In case you need to file a complaint please contact us within seven (7) days of receiving the order.

Damaged Products?
i. Contact customer service at customerservice@annabiscaribbean.com within seven (7) days of receiving your order.
ii. Please provide: Customer Information, Order Number, Product Description, Product Problem, Photos of the Product and a brief description of the issue.
iii. Once we have received the information, we will evaluate the claim and our customer department will get in contact via email to help solve the matter.
iv. Damaged packaging and carrier mishandling will not be considered as damaged goods. In case this is the issue please contact the customer service department.
v. In case a refund needs to be issued, the shipping cost is not refundable.
vi. In case products need to be substituted due to our error, Annabis Caribbean will substitute the product or a credit will be issued for the value of the merchandise, but shipping costs will NOT be refunded and a new charge of $5 USD for shipping could be billed to the customer.
vii. In case products need to be returned, customer has seven (7) days after receiving the return mailing label. The customer is responsible of the product until it reaches our facilities.

Not satisfied with the product or wrong product was purchased?
i. Contact customer service at customerservice@annabiscaribbean.com within seven (7) days of receiving your order.
ii. Please provide: Customer Information, Order Number, Product Description, Product Problem, Photos of the Product and a brief description of the issue.
iii. Annabis Products are for personal use and for them to qualify to be returned they need to be in the original packaging, sealed and unused. Products that have been used or are not in their original format or form do not qualify for a refund.
iv. Products that have been purchased by error may qualify for a return with a credit for future orders. In order to qualify, products need to be return in the original form and unused. Once products have been returned, our customer service department will evaluate then and determine if a refund can be issued. A return label will be issued to customer and sent via email.
v. In case a refunds or credits need to be issued, the shipping cost is not refundable.
vi. Incase products need to be substituted, a credit will be issued for the value of the merchandise, but shipping costs will NOT be refunded and a new charge of $5 USD for shipping will be billed to the customer.
vii. Products need to be returned within seven (7) days of receiving the return mailing label. The customer is responsible of the product until it reaches our facilities.

Returns, Refunds and Changes will NOT be accepted for:
i. Product that have been used.
ii. Properly dispatched products.
iii. Wrong or incomplete addresses entered by the customer.
iv. Promotional or clearance items.

For Up to Date information regarding our Return Policy please visit our Shipping Policy.

Liability and disclaimer

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service or products will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Companies, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Events beyond our control

We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control (“Force Majeure Cause”).
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident
that is beyond our reasonable control and among others, the following:
i. Strikes, lockouts or other industrial action.
ii. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.
iii. Fire, explosion, storm, flood, earthquake, hurricanes, subsidence, epidemic or any other
natural disaster.
iv. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
v. Inability to use public or private telecommunication systems.
vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
vii. Strike, failures or accidents of maritime or river transport, postal or any other type of transport.
It will be understood that our obligations derived from Contracts will be suspended during the period in which the Force Majeure Cause continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Cause. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure Event.


You agree to indemnify, defend, and hold harmless the Companies. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Intellectual property

You acknowledge and consent that all copyright, trademark and other intellectual property rights over the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license for its use expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.

Viruses, hacking and other computer attacks

You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not try to have unauthorized access to this website, to the server where said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.
Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.
We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of the download of contents of the same or to which it redirects.

Links from our website

In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, without our having any control over the content of said websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.

Written communications

Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

Transfer of rights and obligations

The Agreement is binding for both you and us, as well as for our respective successors, assignees and successors in title.
You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from it, at any time during the term of the Contract. To avoid any doubts, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted.

Acceptable use of our service on the INTERNET

You are responsible for all communications sent through this website, or directed to it, and you accept the use of this website only for private, appropriate and lawful purposes. You must not take any action or omission or instigate any action or omission that:
i. Damage, delay, interrupt or prevent the use of this website or its software.
ii. Causes any type of illegal, offensive or defamatory material to appear on this website or be associated with it.
iii. Violate the copyright, trademark, privacy, trust or rights of third parties; or that causes inconvenience to the Companies, its employees, workers, agents, software and other providers or third parties (including, without limitation, the creation or spread of computer viruses, chain letters, unsolicited communications and “spam”) .
In the event that you do not comply with any of these conditions, you must promptly indemnify and hold harmless the Companies, its parent companies, subsidiaries and associates, its employees, its workers, its agents, its professional advisers, to its suppliers and its affiliates against all damages, losses, demands, costs, charges, judgments, orders, resolutions and other damages caused or threatened as a result of a breach of these conditions.
Orders are for personal and non-commercial use by our client. The resale of any Annabis product without the express written consent of the Companies is strictly prohibited. Multiple orders for Annabis items that are considered commercial quantities will not be accepted. Please note that local import taxes may have to be paid when receiving international orders. In customer service you will find the list of countries we currently ship to.
All contracts are carried out in English and by signing the contract both parties agree to submit to the jurisdiction of the courts of Puerto Rico, in accordance with USA law.


The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us by virtue of said Contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.
No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from the Contract or the Conditions.
No waiver on our part of any of these Conditions or of the rights or actions derived from the Contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

Entire agreement

These Conditions and any document to which express reference is made in them constitute the entire agreement existing between you and us in relation to the object of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written. You and we acknowledge having consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Contract, except for what is expressly mentioned. in these Conditions. Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such an uncertain statement had been made fraudulently) and the only action that the another party will be for breach of contract in accordance with the provisions of these Conditions.

Right to modify these conditions

We have the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make changes retroactively in said policies, Conditions or Privacy Statement, at in which case, the possible changes will also affect the orders that you had previously made.

Applicable law and jurisdiction

The use of our website and the contracts for the purchase of products through said website will be governed by local State and Federal law.

Comments and suggestions

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.